Terms of Service

Last Updated: September 28, 2026

1. OVERVIEW

LogoHaul provides custom digital logo design and logo system services through a streamlined, productized design process.

By purchasing a LogoHaul service, submitting project information, or proceeding with a project, you agree to these Terms of Service.

These Terms apply to all LogoHaul projects unless otherwise agreed to in writing.

2. SCOPE OF SERVICES

LogoHaul creates a custom Logo System based on information provided by the client during the project intake process.

Depending on the needs of the brand, the Logo System may include variations such as:

  • Wordmark

  • Lettermark

  • Icon

  • Combination Mark

  • Badge

  • Supporting Mark

The exact style and application of each mark may vary depending on the business and creative direction. For example, an Icon may take the form of a symbol, object, character, mascot, or other graphic element when appropriate.

LogoHaul determines the appropriate execution of the Logo System based on the client's submitted information, references, preferences, and business needs.

3. PROJECT INTAKE

Clients are responsible for providing complete and accurate information through the LogoHaul project questionnaire.

This information forms the creative brief used to develop the project.

Clients may be asked to provide:

  • Business information

  • Existing logos or brand assets

  • Style preferences

  • Color preferences

  • Reference images

  • Mascot or icon preferences

  • Other information relevant to the project

Clients are responsible for reviewing their responses before submission.

Material changes to the business name, project brief, requested direction, or other fundamental project requirements after design work has begun may be treated as a new request and may require an additional fee.

4. COMMUNICATION

LogoHaul is designed as a streamlined, primarily asynchronous service.

Projects do not include meetings, phone calls, video calls, presentations, or live creative direction unless specifically stated otherwise.

Project communication, submissions, reviews, approvals, and swap requests are handled through LogoHaul's designated online systems and/or email.

Clients agree to designate one primary point of contact for the project.

5. TURNAROUND TIME

LogoHaul aims to deliver the initial Logo System within the turnaround period displayed on the website or at checkout.

Turnaround begins once:

  1. Payment has been successfully received; and

  2. All required project information has been submitted.

Turnaround times are estimates and are not guaranteed delivery dates.

Projects may be delayed by incomplete submissions, client response times, unusually complex requests, technical issues, holidays, high order volume, or circumstances outside LogoHaul's reasonable control.

6. REVIEW & SWAP SYSTEM

LogoHaul does not use a traditional unlimited revision process.

Instead, clients review their Logo System through a structured swap system.

Feedback may be organized into categories such as:

  • TYPE

  • ICON

  • COLOR

Clients may be asked to select KEEP IT or SWAP IT for applicable portions of the Logo System.

A swap is a request for LogoHaul to provide an alternative creative solution for the selected category or element.

The purchase includes one (1) swap round unless otherwise stated at checkout.

All requested swaps for a round must be submitted together through the designated review process.

A swap round is considered used once the client submits the applicable swap request.

7. ADDITIONAL PAID SWAP ROUNDS

After the included swap round has been used, additional swap rounds may be purchased.

Pricing for additional swap rounds is determined by LogoHaul and will be displayed to the client before payment.

Additional rounds may use tiered or increasing pricing.

Payment for an additional swap round covers one additional opportunity to submit structured swap requests. It does not provide unlimited revisions or guarantee that a particular creative direction will be produced.

LogoHaul may limit the number of additional rounds available for a project.

8. CREATIVE DIRECTION

Clients purchase LogoHaul's design service and creative expertise, not unlimited control over individual design decisions.

Client references, examples, and preferences are used as creative guidance and are not instructions to reproduce another company's logo, artwork, illustration, trademark, or other protected material.

LogoHaul retains reasonable creative discretion regarding typography, composition, iconography, layout, color, hierarchy, and the execution of requested swaps.

Design is subjective. A client's preference for a different creative direction does not constitute non-delivery of the purchased service.

9. FINAL DELIVERABLES

After the Logo System is approved and finalized, LogoHaul will provide a digital package containing applicable production-ready brand assets.

Depending on the project, deliverables may include:

  • Primary logo files

  • Alternate logo variations

  • Wordmark

  • Lettermark

  • Icon or mascot

  • Combination Mark

  • Badge

  • Supporting Mark

  • Transparent PNG files

  • Vector files

  • Print-ready files

  • Social media profile graphics

  • Approved color variations

  • Other assets specifically listed as included with the purchased package

The exact deliverables included with a project are determined by the package description presented at the time of purchase.

No physical products are included unless explicitly stated.

10. FILE FORMATS

LogoHaul may provide final artwork in commonly used digital formats such as PNG, PDF, SVG, EPS, AI, JPG, or similar formats when applicable.

Not every design or deliverable will necessarily be supplied in every file format.

Clients are responsible for maintaining backups of their final files after delivery.

11. PAYMENT

Payment is required according to the terms displayed at checkout.

LogoHaul may offer full payment, deposits, installments, payment plans, or other payment arrangements at its discretion.

Where a payment plan is offered, the client remains responsible for the entire agreed project price.

Failure to complete scheduled payments may result in suspension of the project, withholding of final files, or termination of access to project materials until the outstanding balance is paid.

Ownership rights to final deliverables do not transfer until all required payments have been successfully completed.

12. CANCELLATIONS & REFUNDS

Because LogoHaul provides customized digital creative services, all sales are final unless otherwise required by applicable law.

Once an order has been placed:

  • Payments are non-refundable.

  • Projects cannot be canceled for a refund because of a change of mind.

  • Dissatisfaction with subjective creative preferences does not create a right to a refund.

  • Failure to complete the intake or review process does not create a right to a refund.

If LogoHaul is unable to provide the purchased service, LogoHaul may issue a refund or other remedy at its discretion, subject to applicable law.

13. CLIENT RESPONSE & PROJECT INACTIVITY

Clients are responsible for submitting required project information and feedback within the requested timeframes.

If a client does not respond, submit required information, or continue the review process for an extended period, LogoHaul may place the project on hold or consider the project inactive.

Projects inactive for more than 30 days may be closed.

Reactivating a closed project may require an additional fee and may be subject to LogoHaul's current availability, pricing, and process.

14. OWNERSHIP & USAGE RIGHTS

Upon full payment and final delivery, the client receives ownership and commercial usage rights to the final approved custom logo designs delivered as part of the project.

LogoHaul retains ownership of:

  • Unused concepts

  • Rejected concepts

  • Preliminary designs

  • Internal working files

  • Templates

  • Design systems

  • Processes

  • Methods

  • Tools

  • Other proprietary materials not included as final client deliverables

Clients may not resell LogoHaul templates, processes, or design resources as standalone stock assets or templates.

15. THIRD-PARTY MATERIALS

Certain projects may incorporate properly licensed third-party resources such as fonts, mockups, photography, or other assets.

Where applicable, those materials remain subject to their respective licenses.

Unless expressly stated otherwise, the purchase of a LogoHaul project does not automatically transfer ownership of third-party fonts, software, photographs, or other separately licensed materials.

16. TRADEMARKS

LogoHaul does not guarantee that a business name, logo, symbol, slogan, or other design element is legally available for trademark registration or exclusive use.

Clients are responsible for conducting appropriate trademark searches and obtaining legal advice regarding trademark registration, clearance, and protection.

LogoHaul is not responsible for trademark disputes arising from a client's use of delivered designs.

17. CLIENT-PROVIDED MATERIALS

The client represents that they have the necessary rights or permission to provide and use any names, photographs, artwork, logos, references, text, or other materials submitted to LogoHaul.

The client is responsible for claims arising from materials they instruct LogoHaul to incorporate into their project.

18. SERVICE DELIVERY & CREATIVE RESOURCES

LogoHaul may use employees, contractors, designers, production specialists, technology, software, automation, or other creative resources to assist with project delivery.

All work remains subject to LogoHaul's process, standards, oversight, and quality control.

The client's agreement is with LogoHaul and is not dependent upon work being completed by any particular individual.

19. PORTFOLIO & PROMOTIONAL USE

Unless otherwise agreed in writing before purchase, LogoHaul may display completed or substantially completed work for promotional purposes, including on:

  • The LogoHaul website

  • Social media

  • Digital advertisements

  • Portfolio materials

  • Case studies

  • Promotional presentations

LogoHaul will not represent itself as owning the client's business or company.

20. NO GUARANTEE OF BUSINESS OUTCOMES

LogoHaul provides creative design services only.

LogoHaul does not guarantee that its work will result in increased sales, customer trust, engagement, brand recognition, trademark approval, business growth, marketing performance, or any other specific commercial outcome.

21. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, LogoHaul will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from the project or the client's use of delivered materials.

To the fullest extent permitted by law, LogoHaul's total liability relating to a project will not exceed the amount actually paid by the client to LogoHaul for that project.

22. REFUSAL OR TERMINATION OF SERVICE

LogoHaul reserves the right to refuse, suspend, or terminate a project involving abusive behavior, harassment, fraud, suspected infringement, unlawful activity, repeated

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